TERMS & PRIVACY POLICY

Last updated: 2025-09-03

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and place orders through our Shopify store. We are committed to protecting your privacy and comply with applicable EU data protection laws, including the GDPR (General Data Protection Regulation).

By using our website and services, you agree to the terms outlined in this policy. We reserve the right to update or modify this policy at any time. Any changes will be reflected by updating the date at the top of this page.

1. Information We Collect

We collect the following information when you use our website:

a. Personal Information

  • Name: To process your order and communicate with you.

  • Email Address: To send order confirmations, shipping updates, and marketing materials (if you have consented).

  • Address: For product delivery.

  • Payment Information: Collected through our payment providers (e.g., Shopify Payments). We do not store payment details on our servers.

b. Automatically Collected Information

  • Cookies: Used to improve user experience, analyze website traffic, and for marketing purposes.

  • IP Address & Device Information: Used to track website traffic and improve our services.

2. How We Use Your Information

We use the collected information for:

  • Order Fulfillment & Personalization – Processing orders, delivering products, and creating a personalized shopping experience.

  • Marketing & Advertising – Sending promotions only if you have opted in.

  • Security & Fraud Prevention – Protecting your data and preventing unauthorized activity.

  • Communication – Responding to inquiries and providing support.

  • Legal Compliance – Ensuring we comply with EU laws and regulations.

3. Sharing Your Information

We share your data only when necessary to provide our services:

  • Printful – For order fulfillment.

  • Payment Platforms – Shopify Payments, etc., follow their own privacy policies.

  • Other Service Providers – Email marketing, analytics, and shipping services.

4. Data Security

We use SSL encryption and reasonable measures to protect your information. No electronic storage is 100% secure.

5. Data Transfers Outside the EU/EEA

Your data may be transferred to countries outside the EU/EEA (e.g., Printful fulfillment centers). We ensure safeguards like standard contractual clauses are in place.

6. Your Rights

As an EU resident, you have rights under GDPR, including access, deletion, correction, objection, and withdrawal of consent. Contact us at contact@punheads.com to exercise your rights.

7. Cookies

You can block cookies in your browser settings, but some website functionality may be affected.

8. Changes to This Policy

We may update this policy at any time. The latest version will always be shown with the updated date.

9. Contact Information

For questions about this Privacy Policy, email: contact@punheads.com.

Terms of Use

1. Introduction

These terms govern your use of our website and services within the EU. By using our website or placing an order, you agree to these terms.

2. Website Use

You agree to use our website responsibly and legally. You may not:

  • Engage in illegal activity.

  • Upload malware or harmful content.

  • Misuse our services or deceive others.

3. Products & Pricing

All products are made-to-order and may vary slightly due to production methods. Prices are displayed inclusive of VAT. Shipping costs are calculated at checkout.

4. Orders & Payments

Orders are binding once payment is completed. Verify all details before completing a purchase. Payments are accepted via Shopify Payments and other available EU-compatible methods.

5. Returns & Exchanges

Returns are not accepted for custom-made products. Returns are accepted only if items are defective or incorrect. Contact us within 7 days of receipt.

6. Shipping & Delivery

We ship within the EU. Delivery times vary by location. Import duties do not apply within the EU.

7. Liability

We are not liable for losses or damages from using our website, including indirect or consequential damages. We are not responsible for delays caused by external factors.

8. Governing Law & Dispute Resolution

These terms are governed by Swedish law. EU customers may use the EU Online Dispute Resolution platform.

9. Changes to Terms

We may update these terms at any time. The revised date will be displayed at the bottom.

10. Contact Information

For questions, contact: contact@punheads.com.